Job Information

Job title: Solution Architect- BPO (Exp in Service Desk Solutions)

Tech Mahindra Ltd

Chennai, Tamil nadu Posted: 10 October 2019
Position: 10 Apply For This Job


Solution Design Architect - Presales Service Desk

CPG - BPO (10-18 yrs)
Work as a Solution Design Architect, and conceptualize solutions that integrates all aspects of organizational capability to address client's business objectives and add value to client's overall business

Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client's pain areas/business challenges, and design appropriate solutions for pro-active proposals.

Convince internal and client stakeholders on the challenges identified and how the proposed solution benefits the client

Work with Sales, Delivery, Pricing, Transition teams to address reactive pursuits (RFX- s) and lead solution design activities

Bid management to help define/refine sales messages and ensure sales packages are developed and messages communicated to sales team/client

Market intelligence, Industry intelligence

Create presentations, collaterals, sales pitches etc.

Responsible for staying abreast of offering/product roadmap as well as understanding the scenarios, features and functions within each of the offerings and how these are applied to address business and technical problems

Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process

Liaison with Offering Owners and Delivery Teams, understand the details of offerings and communicate information back to sales organization

Liaison with Existing Accounts

Metrics Capturing and Reporting


Excellent understanding of the pre-sales and solutions domain in Retail, e-commerce and CPG industry domain

Should have sound knowledge of various levers that go into creating winning solutions
Should have managed Contact Centre / Front office RFX in Retail / CPG domain

Should be able to co-relate client requirements to various organizational capabilities that can address those requirements

Should have appropriate knowledge across BPO horizontal areas

Should understand Retail space very well both from an IT as well as BPO perspective

Should be able to work seamlessly with various cross-functional teams
Good Communication and Interpersonal Skills

Strong Stake Holder Management skills

Candidate should be from BPO Industry only.


8 - 13 years

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Views: 354, Last updated: 12 August 2020

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